RA DELIVERY COOKIE POLICY

1. WHO WE ARE

The RA Delivery platform is operated by:

For the purposes of this Cookie Policy, "RA Delivery", "we", "us" and "our" refer to PEROMA HUMAN RESOURCES SRL.

2. WHAT ARE COOKIES?

Cookies are small text files placed on your device by websites or applications when you visit or use them. They allow a website or application to remember information about your visit, device, browser, preferences or activity.

Similar technologies may include:

• local storage;
• session storage;
• software development kits (SDKs);
• pixels;
• tags;
• device identifiers;
• analytics identifiers;
• push notification identifiers;
• security or fraud-prevention identifiers.

In this policy, we use the word "cookies" to refer to cookies and similar technologies.

3. WHY WE USE COOKIES

RA Delivery may use cookies and similar technologies to:

• make the website and apps work correctly;
• keep you logged in;
• protect accounts and prevent fraud;
• remember your language and cookie choices;
• remember your cart or checkout progress;
• enable order, merchant, courier, fleet and admin sessions;
• improve performance and reliability;
• understand how users use the Platform;
• measure and improve our website, app and services;
• support customer, merchant, courier and fleet onboarding;
• measure campaigns or referrals;
• personalize content where allowed;
• show marketing or advertising only where permitted and consented to.

4. TYPES OF COOKIES WE MAY USE

4.1 Strictly necessary cookies

These cookies are required for the Platform to function. They may be used for:

• login and authentication;
• session security;
• fraud prevention;
• account protection;
• shopping cart and checkout operation;
• load balancing;
• cookie consent storage;
• language routing where necessary;
• privacy and security settings;
• admin, merchant, courier and fleet access control.

Strictly necessary cookies do not require consent because they are needed to provide the service you request. If you block them, parts of the Platform may not work.

4.2 Functional and preference cookies

These cookies remember choices you make, such as:

• language preference, Romanian or English;
• region or city;
• address or map preference where applicable;
• interface settings;
• cookie consent preferences;
• saved onboarding progress where implemented.

Some preference cookies may be necessary for the service. Others may require consent depending on how they are used.

4.3 Analytics and performance cookies

These cookies help us understand how the Platform is used, for example:

• pages visited;
• app screens viewed;
• errors or crashes;
• performance issues;
• referral or campaign source;
• usage patterns;
• conversion through onboarding or checkout.

We use analytics to improve the Platform, fix bugs, improve speed, improve onboarding and understand which services are useful. Where required by law, analytics cookies are used only with your consent.

4.4 Marketing and advertising cookies

These cookies may be used to:

• measure advertising campaigns;
• understand which campaign brought a user to RA Delivery;
• limit repeated ads;
• show relevant offers;
• create or measure audiences;
• measure referral campaigns;
• support partner or merchant campaigns.

Marketing and advertising cookies are optional and will be used only where legally permitted and, where required, after you give consent.

4.5 Security and fraud-prevention technologies

We may use cookies or similar technologies to:

• detect suspicious logins;
• prevent account takeover;
• prevent coupon, referral, refund or checkout abuse;
• prevent automated scraping or attacks;
• secure admin and merchant operations;
• support audit logs and platform integrity.

Some of these technologies may be strictly necessary to protect the Platform and users.

4.6 Mobile app identifiers and SDKs

In mobile applications, similar technologies may include SDKs, device identifiers, app instance identifiers, crash reporting identifiers or push notification tokens. These may be used to:

• keep the app working;
• send order notifications;
• detect crashes;
• improve performance;
• provide maps and routing;
• support courier operations;
• prevent fraud or unauthorized access.

Where permissions are required, such as location or push notifications, the app or device operating system may ask for your consent separately.

5. FIRST-PARTY AND THIRD-PARTY COOKIES

5.1 First-party cookies

First-party cookies are set by RA Delivery or by domains controlled by us, such as:

• radelivery.com;
• api.radelivery.com;
• merchant.radelivery.com;
• courier.radelivery.com;
• fleet.radelivery.com;
• support.radelivery.com;
• admin or superadmin portals where applicable.

5.2 Third-party cookies

Third-party cookies are set by services provided by other companies. Depending on the features enabled, these may include:

• Google login;
• Google Maps, geocoding or routing;
• Mapbox or other map providers;
• payment processors;
• analytics providers;
• crash reporting providers;
• email, CRM, support or security providers;
• advertising or campaign-measurement providers.

Third-party providers may process data according to their own privacy and cookie policies. We recommend reviewing their policies when you use those services.

6. COOKIES WE EXPECT TO USE

The exact cookies may change as the Platform evolves. The table below describes the categories that RA Delivery expects to use.

7. COOKIE CONSENT

When you first visit RA Delivery, we may show a cookie banner or preference panel. Depending on the cookies used at that time, you may be able to:

• accept all optional cookies;
• reject all optional cookies;
• manage cookie categories;
• save your preferences;
• change your choices later.

Optional cookies should not be placed before your consent where consent is required by law. Strictly necessary cookies may be used without consent because the Platform cannot operate correctly without them.

8. HOW TO MANAGE OR WITHDRAW CONSENT

You can manage cookies in several ways:

8.1 Through RA Delivery cookie settings

Where available, use the "Cookie Settings", "Privacy Settings" or similar link on the Platform to:

• review categories;
• accept or reject optional cookies;
• update preferences;
• withdraw consent.

8.2 Through your browser

You can delete or block cookies through your browser settings. Most browsers allow you to:

• delete cookies;
• block third-party cookies;
• block all cookies;
• manage cookies site by site;
• clear browsing data.

Blocking all cookies may prevent login, checkout, saved preferences, cart operation or other essential Platform features from working correctly.

8.3 Through your mobile device

On mobile devices, you can manage:

• app tracking preferences;
• location permissions;
• notification permissions;
• advertising ID settings;
• browser cookies;
• app storage.

The available options depend on your device and operating system.

9. CONSEQUENCES OF DISABLING COOKIES

If you disable strictly necessary cookies, some RA Delivery features may not work, including:

• login;
• account access;
• checkout;
• order tracking;
• merchant/courier/fleet portals;
• admin sessions;
• saved preferences;
• privacy request flows;
• security features.

If you reject optional cookies, you can still use the essential Platform features, but some personalization, analytics, campaign measurement or marketing features may be limited.

10. THIRD-PARTY CONTENT AND LINKS

The Platform may include links, maps, embedded content or third-party services. These third parties may place their own cookies or similar technologies when you interact with them.

RA Delivery is not responsible for cookies used by third-party websites or services that are not controlled by us. Please review the privacy and cookie policies of those third parties.

11. UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in:

• legal requirements;
• cookies and technologies used;
• Platform features;
• analytics or marketing tools;
• third-party providers;
• security or fraud-prevention methods.

The date at the top of this policy shows when it was last updated. If changes are material, we may notify you through the Platform or other appropriate means.

12. CONTACT

For questions about cookies or privacy, contact:

For general support: